diff --git a/app/models/customer_daily_metric.rb b/app/models/customer_daily_metric.rb
new file mode 100644
index 000000000..2a4662d8c
--- /dev/null
+++ b/app/models/customer_daily_metric.rb
@@ -0,0 +1,41 @@
+# == Schema Information
+#
+# Table name: customer_daily_metrics
+#
+#  id                           :bigint           not null, primary key
+#  account_id                   :bigint           not null
+#  contact_id                   :bigint           not null
+#  date                         :date             not null
+#  timezone                     :string
+#  message_count                :integer          default(0), not null
+#  conversation_count           :integer          default(0), not null
+#  resolved_count               :integer          default(0), not null
+#  unresolved_count             :integer          default(0), not null
+#  avg_session_duration_seconds :float            default(0.0), not null
+#  top_tags                     :jsonb            default([]), not null
+#  deal_outcomes                :jsonb            default({}), not null
+#  agent_ids                    :jsonb            default([]), not null
+#  created_at                   :datetime         not null
+#  updated_at                   :datetime         not null
+#
+class CustomerDailyMetric < ApplicationRecord
+  belongs_to :account
+  belongs_to :contact
+
+  validates :account_id, presence: true
+  validates :contact_id, presence: true
+  validates :date, presence: true
+  validates :date, uniqueness: { scope: %i[account_id contact_id] }
+
+  def top_tags
+    self[:top_tags] || []
+  end
+
+  def deal_outcomes
+    self[:deal_outcomes] || {}
+  end
+
+  def agent_ids
+    self[:agent_ids] || []
+  end
+end
diff --git a/db/migrate/20260819000001_create_customer_daily_metrics.rb b/db/migrate/20260819000001_create_customer_daily_metrics.rb
new file mode 100644
index 000000000..4c69c8fa7
--- /dev/null
+++ b/db/migrate/20260819000001_create_customer_daily_metrics.rb
@@ -0,0 +1,25 @@
+class CreateCustomerDailyMetrics < ActiveRecord::Migration[7.1]
+  def change
+    create_table :customer_daily_metrics do |t|
+      t.bigint :account_id, null: false
+      t.bigint :contact_id, null: false
+      t.date :date, null: false
+      t.string :timezone
+      t.integer :message_count, default: 0, null: false
+      t.integer :conversation_count, default: 0, null: false
+      t.integer :resolved_count, default: 0, null: false
+      t.integer :unresolved_count, default: 0, null: false
+      t.float :avg_session_duration_seconds, default: 0.0, null: false
+      t.jsonb :top_tags, default: [], null: false
+      t.jsonb :deal_outcomes, default: {}, null: false
+      t.jsonb :agent_ids, default: [], null: false
+      t.timestamps
+    end
+
+    add_index :customer_daily_metrics, [:account_id, :contact_id, :date], unique: true,
+              name: 'index_cdm_customer_on_account_contact_date'
+    add_index :customer_daily_metrics, :contact_id
+    add_index :customer_daily_metrics, :account_id
+    add_index :customer_daily_metrics, :date
+  end
+end