[privacy] make observability local-only

.env.example

@@ -210,33 +210,8 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # for mobile apps
 # FCM_SERVER_KEY=
 
-### APM and Error Monitoring configurations
+### Remote observability
-## Elastic APM
+# Remote error reporting and APM agents are intentionally disabled in this build.
-## https://www.elastic.co/guide/en/apm/agent/ruby/current/getting-started-rails.html
-# ELASTIC_APM_SERVER_URL=
-# ELASTIC_APM_SECRET_TOKEN=
-
-## Sentry
-# SENTRY_DSN=
-
-
-## Scout
-## https://scoutapm.com/docs/ruby/configuration
-# SCOUT_KEY=YOURKEY
-# SCOUT_NAME=YOURAPPNAME (Production)
-# SCOUT_MONITOR=true
-
-## NewRelic
-# https://docs.newrelic.com/docs/agents/ruby-agent/configuration/ruby-agent-configuration/
-# NEW_RELIC_LICENSE_KEY=
-# Set this to true to allow newrelic apm to send logs.
-# This is turned off by default.
-# NEW_RELIC_APPLICATION_LOGGING_ENABLED=
-
-## Datadog
-## https://github.com/DataDog/dd-trace-rb/blob/master/docs/GettingStarted.md#environment-variables
-# DD_TRACE_AGENT_URL=
-
 
 # MaxMindDB API key to download GeoLite2 City database
 # IP_LOOKUP_API_KEY=

Gemfile

@@ -124,14 +124,6 @@ gem 'google-cloud-translate-v3', '>= 0.7.0'
 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
 # ref application.rb
-gem 'datadog', '~> 2.0', require: false
-gem 'elastic-apm', require: false
-gem 'newrelic_rpm', require: false
-gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
-gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.19.0', require: false
-gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.19.0', require: false
 
 ##-- background job processing --##
 gem 'sidekiq', '~> 7.3.10'

Gemfile.lock

@@ -187,14 +187,6 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    datadog (2.38.0)
-      cgi
-      datadog-ruby_core_source (~> 3.5, >= 3.5.3)
-      libdatadog (~> 36.0.0.1.0)
-      libddwaf (~> 1.30.0.0.0)
-      logger
-      msgpack
-    datadog-ruby_core_source (3.5.3)
     date (3.5.1)
     debug (1.11.1)
       irb (~> 1.10)
@@ -263,10 +255,6 @@ GEM
       zeitwerk (~> 2.6)
     ecma-re-validator (0.4.0)
       regexp_parser (~> 2.2)
-    elastic-apm (4.6.2)
-      concurrent-ruby (~> 1.0)
-      http (>= 3.0)
-      ruby2_keywords
     email-provider-info (0.0.1)
     email_reply_trimmer (0.1.13)
     erb (6.0.6)
@@ -315,9 +303,6 @@ GEM
     ffi (1.17.2-arm64-darwin)
     ffi (1.17.2-x86_64-darwin)
     ffi (1.17.2-x86_64-linux-gnu)
-    ffi-compiler (1.0.1)
-      ffi (>= 1.0.0)
-      rake
     firecrawl-sdk (1.4.1)
     flag_shih_tzu (0.3.23)
     foreman (0.87.2)
@@ -418,15 +403,9 @@ GEM
       logger
     html2text (0.4.0)
       nokogiri (>= 1.0, < 2.0)
-    http (5.1.1)
-      addressable (~> 2.8)
-      http-cookie (~> 1.0)
-      http-form_data (~> 2.2)
-      llhttp-ffi (~> 0.4.0)
     http-accept (1.7.0)
     http-cookie (1.0.5)
       domain_name (~> 0.5)
-    http-form_data (2.3.0)
     httparty (0.24.0)
       csv
       mini_mime (>= 1.0.0)
@@ -501,26 +480,12 @@ GEM
       logger (~> 1.6)
     letter_opener (1.10.0)
       launchy (>= 2.2, < 4)
-    libdatadog (36.0.0.1.0)
-    libdatadog (36.0.0.1.0-arm64-darwin)
-    libdatadog (36.0.0.1.0-x86_64-linux)
-    libddwaf (1.30.0.0.2)
-      ffi (~> 1.0)
-    libddwaf (1.30.0.0.2-arm64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.30.0.0.2-x86_64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.30.0.0.2-x86_64-linux)
-      ffi (~> 1.0)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
     liquid (5.4.0)
     listen (3.8.0)
       rb-fsevent (~> 0.10, >= 0.10.3)
       rb-inotify (~> 0.9, >= 0.9.10)
-    llhttp-ffi (0.4.0)
-      ffi-compiler (~> 1.0)
-      rake (~> 13.0)
     logger (1.7.0)
     lograge (0.14.0)
       actionpack (>= 4)
@@ -570,11 +535,6 @@ GEM
     net-smtp (0.3.4)
       net-protocol
     netrc (0.11.0)
-    newrelic-sidekiq-metrics (1.6.2)
-      newrelic_rpm (>= 8.0.0)
-      sidekiq
-    newrelic_rpm (9.6.0)
-      base64
     nio4r (2.7.5)
     nokogiri (1.19.4)
       mini_portile2 (~> 2.8.2)
@@ -868,8 +828,6 @@ GEM
       sprockets (> 3.0)
       sprockets-rails
       tilt
-    scout_apm (5.3.3)
-      parser
     scss_lint (0.60.0)
       sass (~> 3.5, >= 3.5.5)
     searchkick (5.5.2)
@@ -880,15 +838,6 @@ GEM
       activerecord (>= 4)
       activesupport (>= 4)
     selectize-rails (0.12.6)
-    sentry-rails (5.19.0)
-      railties (>= 5.0)
-      sentry-ruby (~> 5.19.0)
-    sentry-ruby (5.19.0)
-      bigdecimal
-      concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.19.0)
-      sentry-ruby (~> 5.19.0)
-      sidekiq (>= 3.0)
     sexp_processor (4.17.0)
     shopify_api (14.8.0)
       activesupport
@@ -1072,7 +1021,6 @@ DEPENDENCIES
   commonmarker
   csv-safe
   database_cleaner
-  datadog (~> 2.0)
   debug (~> 1.8)
   devise (>= 4.9.4)
   devise-secure_password (= 2.2.1)
@@ -1080,7 +1028,6 @@ DEPENDENCIES
   devise_token_auth (>= 1.2.3)
   dotenv-rails (>= 3.0.0)
   down
-  elastic-apm
   email-provider-info
   email_reply_trimmer
   facebook-messenger
@@ -1123,8 +1070,6 @@ DEPENDENCIES
   mock_redis
   neighbor
   net-smtp (~> 0.3.4)
-  newrelic-sidekiq-metrics (>= 1.6.2)
-  newrelic_rpm
   omniauth (>= 2.1.2)
   omniauth-google-oauth2 (>= 1.1.3)
   omniauth-oauth2
@@ -1161,13 +1106,9 @@ DEPENDENCIES
   ruby-openai
   ruby_llm (>= 1.14.1)
   ruby_llm-schema
-  scout_apm
   scss_lint
   searchkick
   seed_dump
-  sentry-rails (>= 5.19.0)
-  sentry-ruby
-  sentry-sidekiq (>= 5.19.0)
   shopify_api
   shoulda-matchers
   sidekiq (~> 7.3.10)

app/javascript/dashboard/composables/useTransformKeys.js

@@ -3,7 +3,7 @@
 import { unref } from 'vue';
 import camelcaseKeys from 'camelcase-keys';
 import snakecaseKeys from 'snakecase-keys';
-import * as Sentry from '@sentry/vue';
+import ExceptionTracker from 'shared/helpers/ExceptionTracker';
 
 /**
  * Vue composable that converts object keys to camelCase
@@ -17,12 +17,12 @@ export function useCamelCase(payload, options) {
     const unrefPayload = unref(payload);
     return camelcaseKeys(unrefPayload, options);
   } catch (e) {
-    Sentry.setContext('transform-keys-error', {
+    ExceptionTracker.setContext('transform-keys-error', {
       payload,
       options,
       op: 'camelCase',
     });
-    Sentry.captureException(e);
+    ExceptionTracker.captureException(e);
     return payload;
   }
 }
@@ -39,12 +39,12 @@ export function useSnakeCase(payload, options) {
     const unrefPayload = unref(payload);
     return snakecaseKeys(unrefPayload, options);
   } catch (e) {
-    Sentry.setContext('transform-keys-error', {
+    ExceptionTracker.setContext('transform-keys-error', {
       payload,
       options,
       op: 'snakeCase',
     });
-    Sentry.captureException(e);
+    ExceptionTracker.captureException(e);
     return payload;
   }
 }

app/javascript/dashboard/helper/editorHelper.js

@@ -6,7 +6,7 @@ import {
   messageSchema,
   Selection,
 } from '@chatwoot/prosemirror-schema';
-import * as Sentry from '@sentry/vue';
+import ExceptionTracker from 'shared/helpers/ExceptionTracker';
 import camelcaseKeys from 'camelcase-keys';
 import { FORMATTING, MARKDOWN_PATTERNS } from 'dashboard/constants/editor';
 import { INBOX_TYPES, TWILIO_CHANNEL_MEDIUM } from 'dashboard/helper/inbox';
@@ -117,7 +117,7 @@ export function cleanSignature(signature) {
   } catch (e) {
     // eslint-disable-next-line no-console
     console.warn(e);
-    Sentry.captureException(e);
+    ExceptionTracker.captureException(e);
     // The parser can break on some cases
     // for example, Token type `hr` not supported by Markdown parser
     return signature;

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Facebook.vue

@@ -16,7 +16,7 @@ import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
 import { META_RESTRICTION_STATUS_URL } from 'dashboard/constants/globals';
 import { parseAPIErrorResponse } from 'dashboard/store/utils/api';
 
-import * as Sentry from '@sentry/vue';
+import ExceptionTracker from 'shared/helpers/ExceptionTracker';
 
 export default {
   components: {
@@ -113,7 +113,7 @@ export default {
         if (error.name === 'ScriptLoaderError') {
           useAlert(this.$t('INBOX_MGMT.DETAILS.ERROR_FB_LOADING'));
         } else {
-          Sentry.captureException(error);
+          ExceptionTracker.captureException(error);
           useAlert(this.$t('INBOX_MGMT.DETAILS.ERROR_FB_AUTH'));
         }
       }

app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue

@@ -5,7 +5,7 @@ import { useAlert } from 'dashboard/composables';
 
 import { loadScript } from 'dashboard/helper/DOMHelpers';
 import { buildFacebookLoginScopes } from 'dashboard/helper/facebookScopes';
-import * as Sentry from '@sentry/vue';
+import ExceptionTracker from 'shared/helpers/ExceptionTracker';
 
 export default {
   components: {
@@ -62,7 +62,7 @@ export default {
           useAlert(this.$t('INBOX_MGMT.DETAILS.ERROR_FB_LOADING'));
         } else {
           // if the error was anything else, we capture it and show a toast
-          Sentry.captureException(error);
+          ExceptionTracker.captureException(error);
           useAlert(this.$t('INBOX_MGMT.DETAILS.ERROR_FB_AUTH'));
         }
       }

app/javascript/dashboard/routes/dashboard/settings/profile/AudioAlertTone.vue

@@ -1,7 +1,7 @@
 <script setup>
 import { computed } from 'vue';
 import Icon from 'next/icon/Icon.vue';
-import * as Sentry from '@sentry/vue';
+import ExceptionTracker from 'shared/helpers/ExceptionTracker';
 import FormSelect from 'v3/components/Form/Select.vue';
 
 const props = defineProps({
@@ -57,7 +57,7 @@ const playAudio = async () => {
     audio.src = `/audio/dashboard/${selectedValue.value}.mp3`;
     await audio.play();
   } catch (error) {
-    Sentry.captureException(error);
+    ExceptionTracker.captureException(error);
   }
 };
 </script>

app/javascript/dashboard/store/modules/contacts/mutations.js

@@ -1,5 +1,5 @@
 import types from '../../mutation-types';
-import * as Sentry from '@sentry/vue';
+import ExceptionTracker from 'shared/helpers/ExceptionTracker';
 
 export const mutations = {
   [types.SET_CONTACT_UI_FLAG]($state, data) {
@@ -81,11 +81,11 @@ export const mutations = {
       try {
         availabilityStatus = data[element.id];
       } catch (error) {
-        Sentry.setContext('contact is undefined', {
+        ExceptionTracker.setContext('contact is undefined', {
           records: $state.records,
           data: data,
         });
-        Sentry.captureException(error);
+        ExceptionTracker.captureException(error);
 
         return;
       }

app/javascript/dashboard/store/modules/conversations/actions.js

@@ -12,7 +12,7 @@ import {
 } from './helpers/actionHelpers';
 import messageReadActions from './actions/messageReadActions';
 import messageTranslateActions from './actions/messageTranslateActions';
-import * as Sentry from '@sentry/vue';
+import ExceptionTracker from 'shared/helpers/ExceptionTracker';
 import {
   handleVoiceCallCreated,
   handleVoiceCallUpdated,
@@ -114,10 +114,10 @@ const actions = {
       attachments = data.payload;
     } catch (error) {
       // in case of error, log the error and continue
-      Sentry.setContext('Conversation', {
+      ExceptionTracker.setContext('Conversation', {
         id: conversationId,
       });
-      Sentry.captureException(error);
+      ExceptionTracker.captureException(error);
     } finally {
       // we run the commit even if the request fails
       // this ensures that the `attachment` variable is always present on chat

app/javascript/entrypoints/dashboard.js

@@ -19,7 +19,6 @@ import { createPinia } from 'pinia';
 import router, { initalizeRouter } from 'dashboard/routes';
 import store from 'dashboard/store';
 import constants from 'dashboard/constants/globals';
-import * as Sentry from '@sentry/vue';
 import {
   initializeAnalyticsEvents,
   initializeChatwootEvents,
@@ -49,31 +48,6 @@ app.use(store);
 app.use(pinia);
 app.use(router);
 
-// [VITE] Disabled this, need to renable later
-if (window.errorLoggingConfig) {
-  Sentry.init({
-    app,
-    dsn: window.errorLoggingConfig,
-    denyUrls: [
-      // Chrome extensions
-      /^chrome:\/\//i,
-      /chrome-extension:/i,
-      /extensions\//i,
-
-      // Locally saved copies
-      /file:\/\//i,
-
-      // Safari extensions.
-      /safari-web-extension:/i,
-      /safari-extension:/i,
-    ],
-    integrations: [Sentry.browserTracingIntegration({ router })],
-    ignoreErrors: [
-      'ResizeObserver loop completed with undelivered notifications',
-    ],
-  });
-}
-
 app.use(VueDOMPurifyHTML, domPurifyConfig);
 app.use(WootUiKit);
 app.use(

app/javascript/entrypoints/v3app.js

@@ -2,7 +2,6 @@ import { createApp } from 'vue';
 import { createI18n } from 'vue-i18n';
 
 import i18nMessages from 'dashboard/i18n';
-import * as Sentry from '@sentry/vue';
 import {
   initializeAnalyticsEvents,
   initializeChatwootEvents,
@@ -33,30 +32,6 @@ app.use(router);
 // Vue.prototype.$emitter = emitter;
 app.component('fluent-icon', FluentIcon);
 
-if (window.errorLoggingConfig) {
-  Sentry.init({
-    app,
-    dsn: window.errorLoggingConfig,
-    denyUrls: [
-      // Chrome extensions
-      /^chrome:\/\//i,
-      /chrome-extension:/i,
-      /extensions\//i,
-
-      // Locally saved copies
-      /file:\/\//i,
-
-      // Safari extensions.
-      /safari-web-extension:/i,
-      /safari-extension:/i,
-    ],
-    integrations: [Sentry.browserTracingIntegration({ router })],
-    ignoreErrors: [
-      'ResizeObserver loop completed with undelivered notifications',
-    ],
-  });
-}
-
 initializeChatwootEvents();
 initializeAnalyticsEvents();
 initalizeRouter();

app/javascript/shared/helpers/ExceptionTracker.js

@@ -0,0 +1,10 @@
+// Community Edition exception compatibility surface.
+// Intentionally local-only: callers may report a failure without creating
+// network traffic or serializing user/account payloads.
+const ExceptionTracker = {
+  setContext() {},
+  captureException() {},
+};
+
+export default ExceptionTracker;
+export { ExceptionTracker };

app/javascript/shared/helpers/specs/ExceptionTracker.spec.js

@@ -0,0 +1,19 @@
+import ExceptionTracker from '../ExceptionTracker';
+
+describe('ExceptionTracker', () => {
+  it('accepts context and exceptions without retaining or serializing payloads', () => {
+    const context = { accountId: 42, token: '[REDACTED]' };
+    const exception = new Error('local-only failure');
+
+    expect(() => {
+      ExceptionTracker.setContext('operation', context);
+      ExceptionTracker.captureException(exception);
+    }).not.toThrow();
+
+    expect(Object.keys(ExceptionTracker)).toEqual([
+      'setContext',
+      'captureException',
+    ]);
+    expect(JSON.stringify(ExceptionTracker)).toBe('{}');
+  });
+});

app/services/conversations/unread_counts/filtered_count_instrumentation.rb

@@ -2,8 +2,6 @@ class Conversations::UnreadCounts::FilteredCountInstrumentation
   # Centralizes the rollout-critical filtered unread count signals:
   # API response duration, counter duration, snapshot build duration, snapshot state distribution,
   # refresh claim rate, build lock acquisition rate, and invalidation/version bump rate.
-  EVENT_NAME = 'FilteredUnreadCounts'.freeze
-  METRIC_PREFIX = 'Custom/Conversations/UnreadCounts/Filtered'.freeze
   SUMMARY_KEY = :filtered_unread_counts_request_summary
   AGGREGATED_INCREMENT_OPERATIONS = %i[snapshot_state refresh_claim build_lock].freeze
   SNAPSHOT_STATUSES = %i[fresh stale missing expired].freeze
@@ -65,17 +63,6 @@ class Conversations::UnreadCounts::FilteredCountInstrumentation
 
     def increment(operation, attributes = {})
       record_increment_summary(operation, attributes) if aggregated_increment?(operation)
-      record_event(operation, attributes) unless aggregated_increment?(operation)
-      record_metric("#{metric_name(operation)}/count", 1)
-    end
-
-    def record_event(operation, attributes = {})
-      agent = new_relic_agent
-      return unless agent.respond_to?(:record_custom_event)
-
-      agent.record_custom_event(EVENT_NAME, sanitized_attributes(attributes.merge(operation: operation)))
-    rescue StandardError
-      nil
     end
 
     private
@@ -83,28 +70,12 @@ class Conversations::UnreadCounts::FilteredCountInstrumentation
     def record_observation(operation, attributes, started_at, status:)
       duration_ms = elapsed_ms_since(started_at)
       record_observation_summary(operation, attributes, status: status)
-      record_metric("#{metric_name(operation)}/duration_ms", duration_ms)
+      duration_ms
     end
 
     def record_request_summary(summary, status, started_at)
-      duration_ms = elapsed_ms_since(started_at)
       summary[:status] = status
-      summary[:duration_ms] = duration_ms
+      summary[:duration_ms] = elapsed_ms_since(started_at)
-      record_metric("#{metric_name(:api_response)}/duration_ms", duration_ms)
-      record_event(:request_summary, summary)
-    end
-
-    def record_metric(name, value)
-      agent = new_relic_agent
-      return unless agent.respond_to?(:record_metric)
-
-      agent.record_metric(name, value)
-    rescue StandardError
-      nil
-    end
-
-    def metric_name(operation)
-      "#{METRIC_PREFIX}/#{operation}"
     end
 
     def request_summary(account_id)
@@ -160,17 +131,6 @@ class Conversations::UnreadCounts::FilteredCountInstrumentation
       current_summary[key] = current_summary.fetch(key, 0) + 1
     end
 
-    def sanitized_attributes(attributes)
-      attributes.compact.transform_values do |value|
-        case value
-        when String, Integer, Float, TrueClass, FalseClass
-          value
-        else
-          value.to_s
-        end
-      end
-    end
-
     def elapsed_ms_since(started_at)
       ((monotonic_time - started_at) * 1000).round(2)
     end
@@ -178,11 +138,5 @@ class Conversations::UnreadCounts::FilteredCountInstrumentation
     def monotonic_time
       Process.clock_gettime(Process::CLOCK_MONOTONIC)
     end
-
-    def new_relic_agent
-      return unless defined?(::NewRelic::Agent)
-
-      ::NewRelic::Agent
-    end
   end
 end

app/views/layouts/vueapp.html.erb

@@ -62,7 +62,6 @@
       window.browserConfig = {
         browser_name: '<%= browser.name %>',
       }
-      window.errorLoggingConfig = '<%= ENV.fetch('SENTRY_FRONTEND_DSN', '') || ENV.fetch('SENTRY_DSN', '') %>'
     </script>
     <%= vite_client_tag %>
     <%= vite_javascript_tag @application_pack %>

config/application.rb

@@ -8,24 +8,8 @@ require 'rails/all'
 # you've limited to :test, :development, or :production.
 Bundler.require(*Rails.groups)
 
-## Load the specific APM agent
+## Load application dependencies
-# We rely on DOTENV to load the environment variables
-# We need these environment variables to load the specific APM agent
 Dotenv::Rails.load
-require 'datadog' if ENV.fetch('DD_TRACE_AGENT_URL', false).present?
-require 'elastic-apm' if ENV.fetch('ELASTIC_APM_SECRET_TOKEN', false).present?
-require 'scout_apm' if ENV.fetch('SCOUT_KEY', false).present?
-
-if ENV.fetch('NEW_RELIC_LICENSE_KEY', false).present?
-  require 'newrelic-sidekiq-metrics'
-  require 'newrelic_rpm'
-end
-
-if ENV.fetch('SENTRY_DSN', false).present?
-  require 'sentry-ruby'
-  require 'sentry-rails'
-  require 'sentry-sidekiq'
-end
 
 # heroku autoscaling
 if ENV.fetch('JUDOSCALE_URL', false).present?

config/elastic_apm.yml

@@ -1,5 +0,0 @@
-# Disabled by default to prevent the agent starting up when not required
-# To enable, set your ELASTIC_APM_SERVER_URL and ELASTIC_APM_SECRET_TOKEN in your .env
-# Additional configuration options can be set below, as per the docs: https://www.elastic.co/guide/en/apm/agent/ruby/current/configuration.html#configuration
-
-enabled: <%= ENV.fetch('ELASTIC_APM_SECRET_TOKEN',  false).present? %>

config/initializers/datadog.rb

@@ -1,6 +0,0 @@
-if ENV['DD_TRACE_AGENT_URL'].present?
-  Datadog.configure do |c|
-    # Instrumentation
-    c.tracing.instrument :rails
-  end
-end

config/initializers/sentry.rb

@@ -1,15 +0,0 @@
-if ENV['SENTRY_DSN'].present?
-  Sentry.init do |config|
-    config.dsn = ENV['SENTRY_DSN']
-    config.enabled_environments = %w[staging production]
-
-    # To activate performance monitoring, set one of these options.
-    # We recommend adjusting the value in production:
-    config.traces_sample_rate = 0.1 if ENV['ENABLE_SENTRY_TRANSACTIONS']
-
-    config.excluded_exceptions += ['Rack::Timeout::RequestTimeoutException', 'MutexApplicationJob::LockAcquisitionError']
-
-    # to track post data in sentry
-    config.send_default_pii = true unless ENV['DISABLE_SENTRY_PII']
-  end
-end

config/newrelic.yml

@@ -1,63 +0,0 @@
-#
-# This file configures the New Relic Agent.  New Relic monitors Ruby, Java,
-# .NET, PHP, Python, Node, and Go applications with deep visibility and low
-# overhead.  For more information, visit www.newrelic.com.
-#
-#
-# For full documentation of agent configuration options, please refer to
-# https://docs.newrelic.com/docs/agents/ruby-agent/installation-configuration/ruby-agent-configuration
-
-common: &default_settings
-  # Required license key associated with your New Relic account.
-  license_key: <%= ENV['NEW_RELIC_LICENSE_KEY'] %>
-
-  # Your application name. Renaming here affects where data displays in New
-  # Relic.  For more details, see https://docs.newrelic.com/docs/apm/new-relic-apm/maintenance/renaming-applications
-  app_name:  <%= ENV.fetch('NEW_RELIC_APP_NAME', 'Chatwoot')  %>
-
-  distributed_tracing:
-    enabled: true
-
-  # To disable the agent regardless of other settings, uncomment the following:
-  agent_enabled: <%= ENV['NEW_RELIC_LICENSE_KEY'].present? && ENV.fetch('NEW_RELIC_AGENT_ENABLED', true)  %>
-
-  # Logging level for log/newrelic_agent.log
-  log_level: <%= ENV.fetch('NEW_RELIC_LOG_LEVEL', 'info')  %>
-
-  application_logging:
-    # If `true`, all logging-related features for the agent can be enabled or disabled
-    # independently. If `false`, all logging-related features are disabled.
-    enabled: <%= ENV.fetch('NEW_RELIC_APPLICATION_LOGGING_ENABLED', false) %>
-    forwarding:
-      # If `true`, the agent captures log records emitted by this application
-      enabled: <%= ENV.fetch('NEW_RELIC_APPLICATION_LOGGING_FORWARDING_ENABLED', true) == "false" ? false : true %>
-      # Defines the maximum number of log records to buffer in memory at a time.
-      max_samples_stored: 30000
-    metrics:
-      # If `true`, the agent captures metrics related to logging for this application.
-      enabled: true
-    local_decorating:
-      # If `true`, the agent decorates logs with metadata to link to entities, hosts, traces, and spans.
-      # This requires a log forwarder to send your log files to New Relic.
-      # This should not be used when forwarding is enabled.
-      enabled: <%= ENV.fetch('NEW_RELIC_APPLICATION_LOGGING_DECORATING_ENABLED', false) %>
-
-
-# Environment-specific settings are in this section.
-# RAILS_ENV or RACK_ENV (as appropriate) is used to determine the environment.
-# If your application has other named environments, configure them here.
-development:
-  <<: *default_settings
-  app_name: <%= ENV.fetch('NEW_RELIC_APP_NAME', 'Chatwoot')  %> (Development)
-
-test:
-  <<: *default_settings
-  # It doesn't make sense to report to New Relic from automated test runs.
-  monitor_mode: false
-
-staging:
-  <<: *default_settings
-  app_name: <%= ENV.fetch('NEW_RELIC_APP_NAME', 'Chatwoot')  %> (Staging)
-
-production:
-  <<: *default_settings

config/scout_apm.yml

@@ -1,10 +0,0 @@
-common: &defaults
-  name: <%= ENV.fetch('SCOUT_NAME', '') %>
-  key: <%= ENV.fetch('SCOUT_KEY', '') %>
-  monitor: <%= ENV['SCOUT_KEY'].present? && ENV.fetch('SCOUT_MONITOR', true)  %>
-
-test:
-  monitor: <%= ENV['SCOUT_KEY'].present? && ENV.fetch('SCOUT_MONITOR', true)  %>
-
-production:
-  <<: *defaults

lib/chatwoot_exception_tracker.rb

@@ -1,32 +1,23 @@
 ###############
-# One library to capture_exception and send to the specific service.
+# Local-only exception compatibility surface.
-# # e as exception, u for user and a for account (user and account are optional)
+# The optional user/account arguments remain accepted for callsite compatibility,
-# Usage: ChatwootExceptionTracker(e, user: u, account: a).capture_exception
+# but are intentionally not retained, serialized, or sent anywhere.
 ############
 
 class ChatwootExceptionTracker
   def initialize(exception, user: nil, account: nil)
     @exception = exception
-    @user = user
+    discard_optional_context(user)
-    @account = account
+    discard_optional_context(account)
   end
 
   def capture_exception
-    capture_exception_with_sentry if ENV['SENTRY_DSN'].present?
     Rails.logger.error @exception
   end
 
   private
 
-  def capture_exception_with_sentry
+  def discard_optional_context(_value)
-    Sentry.with_scope do |scope|
+    nil
-      if @account.present?
-        scope.set_context('account', { id: @account.id, name: @account.name })
-        scope.set_tags(account_id: @account.id)
-      end
-
-      scope.set_user(id: @user.id, email: @user.email) if @user.is_a?(User)
-      Sentry.capture_exception(@exception)
-    end
   end
 end

lib/tasks/download_report.rake

@@ -1,9 +1,9 @@
 # Download Report Rake Tasks
 #
 # Usage:
-#   POSTGRES_STATEMENT_TIMEOUT=600s NEW_RELIC_AGENT_ENABLED=false bundle exec rake download_report:agent
+#   POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake download_report:agent
-#   POSTGRES_STATEMENT_TIMEOUT=600s NEW_RELIC_AGENT_ENABLED=false bundle exec rake download_report:inbox
+#   POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake download_report:inbox
-#   POSTGRES_STATEMENT_TIMEOUT=600s NEW_RELIC_AGENT_ENABLED=false bundle exec rake download_report:label
+#   POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake download_report:label
 #
 # The task will prompt for:
 #   - Account ID

package.json

@@ -47,7 +47,6 @@
     "@rails/actioncable": "6.1.3",
     "@rails/ujs": "^7.1.400",
     "@scmmishra/pico-search": "0.6.0",
-    "@sentry/vue": "^8.55.0",
     "@sindresorhus/slugify": "2.2.1",
     "@tailwindcss/typography": "^0.5.19",
     "@tanstack/vue-table": "^8.20.5",

pnpm-lock.yaml

@@ -63,9 +63,6 @@ importers:
       '@scmmishra/pico-search':
         specifier: 0.6.0
         version: 0.6.0
-      '@sentry/vue':
-        specifier: ^8.55.0
-        version: 8.55.0(pinia@3.0.4(typescript@5.6.2)(vue@3.5.12(typescript@5.6.2)))(vue@3.5.12(typescript@5.6.2))
       '@sindresorhus/slugify':
         specifier: 2.2.1
         version: 2.2.1
@@ -1264,40 +1261,6 @@ packages:
   '@scmmishra/pico-search@0.6.0':
     resolution: {integrity: sha512-1zC2cAwPWuv38VEh0It90fdUWkvX75OwBUjgTj+d5LTltARnf3ydbpcN2Ucl0aATBMmaNqPMcVvT25IOCAqCEA==}
 
-  '@sentry-internal/browser-utils@8.55.0':
-    resolution: {integrity: sha512-ROgqtQfpH/82AQIpESPqPQe0UyWywKJsmVIqi3c5Fh+zkds5LUxnssTj3yNd1x+kxaPDVB023jAP+3ibNgeNDw==}
-    engines: {node: '>=14.18'}
-
-  '@sentry-internal/feedback@8.55.0':
-    resolution: {integrity: sha512-cP3BD/Q6pquVQ+YL+rwCnorKuTXiS9KXW8HNKu4nmmBAyf7urjs+F6Hr1k9MXP5yQ8W3yK7jRWd09Yu6DHWOiw==}
-    engines: {node: '>=14.18'}
-
-  '@sentry-internal/replay-canvas@8.55.0':
-    resolution: {integrity: sha512-nIkfgRWk1091zHdu4NbocQsxZF1rv1f7bbp3tTIlZYbrH62XVZosx5iHAuZG0Zc48AETLE7K4AX9VGjvQj8i9w==}
-    engines: {node: '>=14.18'}
-
-  '@sentry-internal/replay@8.55.0':
-    resolution: {integrity: sha512-roCDEGkORwolxBn8xAKedybY+Jlefq3xYmgN2fr3BTnsXjSYOPC7D1/mYqINBat99nDtvgFvNfRcZPiwwZ1hSw==}
-    engines: {node: '>=14.18'}
-
-  '@sentry/browser@8.55.0':
-    resolution: {integrity: sha512-1A31mCEWCjaMxJt6qGUK+aDnLDcK6AwLAZnqpSchNysGni1pSn1RWSmk9TBF8qyTds5FH8B31H480uxMPUJ7Cw==}
-    engines: {node: '>=14.18'}
-
-  '@sentry/core@8.55.0':
-    resolution: {integrity: sha512-6g7jpbefjHYs821Z+EBJ8r4Z7LT5h80YSWRJaylGS4nW5W5Z2KXzpdnyFarv37O7QjauzVC2E+PABmpkw5/JGA==}
-    engines: {node: '>=14.18'}
-
-  '@sentry/vue@8.55.0':
-    resolution: {integrity: sha512-J6lcpzL39snV/spoGpwyk5Rp1wSFxOV4qV1NhQ9OlLHORVBp/Xpw7cEA0oKqG2w1wVtCV+gC5Jjf9HTmYiHQOQ==}
-    engines: {node: '>=14.18'}
-    peerDependencies:
-      pinia: 2.x || 3.x
-      vue: 2.x || 3.x
-    peerDependenciesMeta:
-      pinia:
-        optional: true
-
   '@sindresorhus/slugify@2.2.1':
     resolution: {integrity: sha512-MkngSCRZ8JdSOCHRaYd+D01XhvU3Hjy6MGl06zhOk614hp9EOAp5gIkBeQg7wtmxpitU6eAL4kdiRMcJa2dlrw==}
     engines: {node: '>=12'}
@@ -4972,7 +4935,6 @@ snapshots:
 
   '@alloc/quick-lru@5.2.0': {}
 
-
   '@ampproject/remapping@2.3.0':
     dependencies:
       '@jridgewell/gen-mapping': 0.3.8
@@ -5860,42 +5822,6 @@ snapshots:
 
   '@scmmishra/pico-search@0.6.0': {}
 
-  '@sentry-internal/browser-utils@8.55.0':
-    dependencies:
-      '@sentry/core': 8.55.0
-
-  '@sentry-internal/feedback@8.55.0':
-    dependencies:
-      '@sentry/core': 8.55.0
-
-  '@sentry-internal/replay-canvas@8.55.0':
-    dependencies:
-      '@sentry-internal/replay': 8.55.0
-      '@sentry/core': 8.55.0
-
-  '@sentry-internal/replay@8.55.0':
-    dependencies:
-      '@sentry-internal/browser-utils': 8.55.0
-      '@sentry/core': 8.55.0
-
-  '@sentry/browser@8.55.0':
-    dependencies:
-      '@sentry-internal/browser-utils': 8.55.0
-      '@sentry-internal/feedback': 8.55.0
-      '@sentry-internal/replay': 8.55.0
-      '@sentry-internal/replay-canvas': 8.55.0
-      '@sentry/core': 8.55.0
-
-  '@sentry/core@8.55.0': {}
-
-  '@sentry/vue@8.55.0(pinia@3.0.4(typescript@5.6.2)(vue@3.5.12(typescript@5.6.2)))(vue@3.5.12(typescript@5.6.2))':
-    dependencies:
-      '@sentry/browser': 8.55.0
-      '@sentry/core': 8.55.0
-      vue: 3.5.12(typescript@5.6.2)
-    optionalDependencies:
-      pinia: 3.0.4(typescript@5.6.2)(vue@3.5.12(typescript@5.6.2))
-
   '@sindresorhus/slugify@2.2.1':
     dependencies:
       '@sindresorhus/transliterate': 1.6.0
@@ -5963,7 +5889,6 @@ snapshots:
 
   '@types/web-bluetooth@0.0.20': {}
 
-
   '@ungap/structured-clone@1.2.0': {}
 
   '@videojs/http-streaming@2.15.1(video.js@7.21.1)':
@@ -9884,7 +9809,6 @@ snapshots:
 
   wavesurfer.js@7.8.6: {}
 
-
   webidl-conversions@7.0.0: {}
 
   webidl-conversions@8.0.0: {}

spec/controllers/dashboard_controller_spec.rb

@@ -6,18 +6,28 @@ describe '/app/login', type: :request do
       get '/app/login'
       expect(response).to have_http_status(:success)
     end
+
     it 'does not serialize the cloud analytics token' do
       allow(GlobalConfig).to receive(:get).and_return(
-        { 'CLOUD_ANALYTICS_TOKEN' => 'analytics-test-token' }
+        { 'CLOUD_ANALYTICS_TOKEN' => '[REDACTED]' }
       )
 
       get '/app/login'
 
       expect(response).to have_http_status(:success)
       expect(response.body).not_to include('analyticsConfig')
-      expect(response.body).not_to include('analytics-test-token')
+      expect(response.body).not_to include('[REDACTED]')
     end
 
+    it 'does not serialize the frontend error reporting DSN' do
+      with_modified_env SENTRY_FRONTEND_DSN: 'https://sentry.invalid/frontend', SENTRY_DSN: 'https://sentry.invalid/backend' do
+        get '/app/login'
+
+        expect(response).to have_http_status(:success)
+        expect(response.body).not_to include('errorLoggingConfig')
+        expect(response.body).not_to include('sentry.invalid')
+      end
+    end
   end
 
   context 'with DEFAULT_LOCALE' do

spec/lib/chatwoot_exception_tracker_spec.rb

@@ -1,26 +1,22 @@
 require 'rails_helper'
-# explicitly requiring since we are loading apms conditionally in application.rb
-require 'sentry-ruby'
 
 describe ChatwootExceptionTracker do
-  it 'use rails logger if no tracker is configured' do
+  it 'writes the exception to the Rails logger' do
-    expect(Rails.logger).to receive(:error).with('random')
+    exception = StandardError.new('local failure')
-    described_class.new('random').capture_exception
+
+    expect(Rails.logger).to receive(:error).with(exception)
+
+    described_class.new(exception).capture_exception
   end
 
-  context 'with sentry DSN' do
+  it 'stays local when a Sentry DSN is present' do
-    before do
+    exception = StandardError.new('private failure')
-      # since sentry is not initated in test, we need to do it manually
+    user = build(:user, email: 'person@example.invalid', name: 'Private User')
-      Sentry.init do |config|
+    account = build(:account, name: 'Private Account')
-        config.dsn = 'test'
-      end
-    end
 
-    it 'will call sentry capture exception' do
+    with_modified_env SENTRY_DSN: 'https://sentry.invalid/project' do
-      with_modified_env SENTRY_DSN: 'random dsn' do
+      expect(Rails.logger).to receive(:error).with(exception)
-        expect(Sentry).to receive(:capture_exception).with('random')
+      described_class.new(exception, user: user, account: account).capture_exception
-        described_class.new('random').capture_exception
-      end
     end
   end
 end

spec/services/conversations/unread_counts/filtered_count_instrumentation_spec.rb

@@ -1,119 +1,40 @@
 require 'rails_helper'
 
 RSpec.describe Conversations::UnreadCounts::FilteredCountInstrumentation do
-  let(:new_relic_agent) do
-    Class.new do
-      def self.record_custom_event(*) end
-      def self.record_metric(*) end
-    end
-  end
-
-  before do
-    stub_const('NewRelic::Agent', new_relic_agent)
-    allow(new_relic_agent).to receive(:record_custom_event)
-    allow(new_relic_agent).to receive(:record_metric)
-  end
-
   describe '.observe' do
-    it 'records duration metrics without custom events around successful operations' do
+    it 'returns the operation result without remote instrumentation' do
       result = described_class.observe(:counter_perform, account_id: 1, snapshot_scope: :built_in_filter) { 'ok' }
 
       expect(result).to eq('ok')
-      expect(new_relic_agent).not_to have_received(:record_custom_event)
-      expect(new_relic_agent).to have_received(:record_metric).with(
-        'Custom/Conversations/UnreadCounts/Filtered/counter_perform/duration_ms',
-        kind_of(Float)
-      )
     end
 
-    it 'records failed operations and re-raises the original error' do
+    it 're-raises failed operations without remote instrumentation' do
       error = StandardError.new('boom')
 
       expect do
         described_class.observe(:snapshot_build, account_id: 1) { raise error }
       end.to raise_error(error)
-      expect(new_relic_agent).not_to have_received(:record_custom_event)
-      expect(new_relic_agent).to have_received(:record_metric).with(
-        'Custom/Conversations/UnreadCounts/Filtered/snapshot_build/duration_ms',
-        kind_of(Float)
-      )
     end
   end
 
   describe '.increment' do
-    it 'records count metrics without custom events for aggregated read-path operations' do
+    it 'keeps local summary counters without requiring an APM agent' do
-      described_class.increment(:snapshot_state, account_id: 1, snapshot_status: :fresh)
+      expect do
-
+        described_class.increment(:snapshot_state, account_id: 1, snapshot_status: :fresh)
-      expect(new_relic_agent).not_to have_received(:record_custom_event)
+        described_class.increment(:invalidation, account_id: 1, invalidation_scope: :conversation)
-      expect(new_relic_agent).to have_received(:record_metric).with(
+      end.not_to raise_error
-        'Custom/Conversations/UnreadCounts/Filtered/snapshot_state/count',
-        1
-      )
-    end
-
-    it 'keeps custom events for invalidation signals' do
-      described_class.increment(:invalidation, account_id: 1, invalidation_scope: :conversation)
-
-      expect(new_relic_agent).to have_received(:record_custom_event).with(
-        'FilteredUnreadCounts',
-        hash_including(
-          account_id: 1,
-          invalidation_scope: 'conversation',
-          operation: 'invalidation'
-        )
-      )
-      expect(new_relic_agent).to have_received(:record_metric).with(
-        'Custom/Conversations/UnreadCounts/Filtered/invalidation/count',
-        1
-      )
-    end
-
-    it 'does not raise when New Relic is unavailable' do
-      allow(described_class).to receive(:new_relic_agent).and_return(nil)
-
-      expect { described_class.increment(:snapshot_state, account_id: 1) }.not_to raise_error
     end
   end
 
   describe '.summarize_request' do
-    it 'records one custom event with aggregated request counters' do
+    it 'returns the wrapped result while keeping request summaries local' do
       result = described_class.summarize_request(account_id: 1) do
-        described_class.increment(:snapshot_state, account_id: 1, snapshot_scope: :built_in_filter, snapshot_status: :fresh)
         described_class.increment(:snapshot_state, account_id: 1, snapshot_scope: :filter, snapshot_status: :missing)
-        described_class.increment(:refresh_claim, account_id: 1, snapshot_scope: :filter, claimed: true)
-        described_class.increment(:refresh_claim, account_id: 1, snapshot_scope: :filter, claimed: false)
-        described_class.increment(:build_lock, account_id: 1, snapshot_scope: :filter, acquired: true)
         described_class.observe(:snapshot_build, account_id: 1, snapshot_scope: :filter) { 'built' }
-
         'ok'
       end
 
       expect(result).to eq('ok')
-      expect(new_relic_agent).to have_received(:record_custom_event).once.with(
-        'FilteredUnreadCounts',
-        hash_including(
-          account_id: 1,
-          build_lock_acquired_count: 1,
-          duration_ms: kind_of(Float),
-          filter_build_lock_acquired_count: 1,
-          filter_refresh_claimed_count: 1,
-          filter_refresh_skipped_count: 1,
-          filter_snapshot_build_success_count: 1,
-          filter_snapshot_count: 1,
-          operation: 'request_summary',
-          refresh_claimed_count: 1,
-          refresh_skipped_count: 1,
-          snapshot_build_success_count: 1,
-          snapshot_fresh_count: 1,
-          snapshot_missing_count: 1,
-          snapshot_total_count: 2,
-          status: 'success'
-        )
-      )
-      expect(new_relic_agent).to have_received(:record_metric).with(
-        'Custom/Conversations/UnreadCounts/Filtered/api_response/duration_ms',
-        kind_of(Float)
-      )
     end
 
     it 'records summary errors and re-raises the original error' do
@@ -122,16 +43,6 @@ RSpec.describe Conversations::UnreadCounts::FilteredCountInstrumentation do
       expect do
         described_class.summarize_request(account_id: 1) { raise error }
       end.to raise_error(error)
-
-      expect(new_relic_agent).to have_received(:record_custom_event).with(
-        'FilteredUnreadCounts',
-        hash_including(
-          account_id: 1,
-          error_class: 'StandardError',
-          operation: 'request_summary',
-          status: 'error'
-        )
-      )
     end
   end
 end