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feat: migrate dyte integration to cloudflare realtimekit (#14752)

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Dyte is sunsetting its existing infrastructure after the Cloudflare
acquisition, so this migrates Chatwoot’s video call integration to
Cloudflare RealtimeKit.

The integration now uses Cloudflare Account ID, RealtimeKit App ID, and
a Cloudflare API token with Realtime Admin permissions. Meeting creation
and participant token generation now call Cloudflare’s RealtimeKit APIs,
while the existing Chatwoot call experience remains unchanged for agents
and customers.

This also adds setup-time credential validation, so admins get clearer
errors when the API token is invalid, the Cloudflare account or
permissions are incorrect, or the RealtimeKit App ID does not belong to
the selected account.

Fixes
https://linear.app/chatwoot/issue/PLA-176/migrate-dyte-integration-to-cloudflare-realtimekit

**How to test**

1. Go to Settings → Integrations → Cloudflare RealtimeKit.
2. Add a Cloudflare Account ID, RealtimeKit App ID, and API token with
Realtime Admin permissions.
3. Confirm the integration saves successfully with valid credentials.
4. Try invalid credentials and confirm the error identifies whether the
token, account/permissions, or app ID is wrong.
5. Start a video call from a conversation and confirm the RealtimeKit
meeting opens.

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Co-authored-by: Sony Mathew <sony@chatwoot.com>
This commit is contained in:
Muhsin Keloth
2026-06-24 11:04:08 +04:00
committed by GitHub
parent e8edc9ebf5
commit 74db16158d
20 changed files with 833 additions and 58 deletions
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13
config/locales/en.yml
View File

@@ -113,6 +113,15 @@ en:
unique: should be unique in the category and portal
dyte:
invalid_message_type: 'Invalid message type. Action not permitted'
realtimekit_credentials_required: 'Cloudflare RealtimeKit credentials are required. Delete the existing Dyte integration and create it again with Cloudflare RealtimeKit credentials.'
cloudflare:
realtimekit:
invalid_credentials: 'Cloudflare RealtimeKit credentials are invalid. Please check the Account ID, RealtimeKit App ID, and API token permissions.'
missing_credentials: 'Cloudflare Account ID, RealtimeKit App ID, and API token are required.'
invalid_api_token: 'Cloudflare API token is invalid or inactive. Please create a new token with Realtime Admin permissions.'
invalid_account_or_permissions: 'Cloudflare Account ID is invalid, or the API token does not have Realtime Admin access to this account.'
app_not_found: 'RealtimeKit App ID was not found in this Cloudflare account. Please check the app you selected.'
verification_failed: 'Could not verify Cloudflare RealtimeKit credentials right now. Please try again.'
slack:
invalid_channel_id: 'Invalid slack channel. Please try again'
whatsapp:
@@ -350,9 +359,9 @@ en:
name: 'Dashboard Apps'
description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
dyte:
name: 'Dyte'
name: 'Cloudflare RealtimeKit'
short_description: 'Start video/voice calls with customers directly from Chatwoot.'
description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
description: 'Cloudflare RealtimeKit lets your agents start video/voice calls with your customers directly from Chatwoot.'
meeting_name: '%{agent_name} has started a meeting'
slack:
name: 'Slack'