fix(security): gate SLA APIs and automation on the sla feature (#15209)

SLA is a premium feature, but several SLA surfaces never checked the
account's `sla` flag. An account without SLA — or one whose plan was
downgraded and had the flag revoked — could still read SLA breach
reporting, attach an SLA policy to a conversation through the
conversation update endpoint, and keep applying SLA policies from
automation rules. All three paths now require the feature, matching the
SLA policies API which already checked it.

## How to reproduce

1. Disable the `sla` feature for an account that has SLA policies and
applied SLAs.
2. `GET /api/v1/accounts/{id}/applied_slas/metrics` (also `index` and
`download`) — returns the account's SLA breach data instead of denying.
3. `PATCH /api/v1/accounts/{id}/conversations/{display_id}` with
`sla_policy_id` — the policy is attached.
4. Trigger an automation rule with an "Add SLA" action — the SLA is
applied and starts tracking.

## What changed

- `Api::V1::Accounts::AppliedSlasController` gains the same
`ensure_sla_feature_enabled` guard the SLA policies controller uses,
covering `index`, `metrics` and `download`.
-
`Enterprise::Api::V1::Accounts::ConversationsController#permitted_update_params`
only permits `sla_policy_id` when the feature is enabled. When it is off
the parameter is dropped, so an existing SLA association is preserved
rather than cleared.
- `Enterprise::ActionService#add_sla` returns early when the feature is
off, so automation rules stop applying SLAs on revoked accounts.
This commit is contained in:
Tanmay Deep Sharma
2026-08-04 18:43:34 +05:30
committed by GitHub
parent e7ded47753
commit 8448001fdc
16 changed files with 96 additions and 6 deletions

View File

@@ -58,6 +58,6 @@ json.last_non_activity_message conversation.messages.where(account_id: conversat
json.last_activity_at conversation.last_activity_at.to_i
json.priority conversation.priority
json.waiting_since conversation.waiting_since.to_i.to_i
sla_applicable = !conversation.respond_to?(:sla_applicable?) || conversation.sla_applicable?
sla_applicable = conversation.account.feature_enabled?('sla') && (!conversation.respond_to?(:sla_applicable?) || conversation.sla_applicable?)
json.sla_policy_id sla_applicable ? conversation.sla_policy_id : nil
json.partial! 'enterprise/api/v1/conversations/partials/conversation', conversation: conversation if ChatwootApp.enterprise?