AgentBot-owned conversations are now treated as assigned across
conversation lists, counts, pagination, permissions, unread membership,
human auto-assignment, and advanced assignee filters.
## Closes
-
https://linear.app/chatwoot/issue/CW-7689/align-agent-bot-ownership-with-unassigned-counts-and-pagination
## Follow-ups
-
https://linear.app/chatwoot/issue/CW-7870/refresh-agentbot-ownership-state-when-deleting-an-agent-bot
tracks ownership refresh during AgentBot deletion.
-
https://linear.app/chatwoot/issue/CW-7899/refresh-saved-filter-totals-after-live-conversation-ownership-changes
tracks the existing saved-filter header count refresh gap.
## Why
The backend treated every conversation without a human assignee as
unassigned, even when an AgentBot owned it. The frontend already hid
AgentBot-owned conversations from the Unassigned list, so counts,
pagination, filters, unread membership, direct-access permissions, and
auto-assignment could disagree with the visible queue.
## What changed
- Treat conversations with either a human assignee or AgentBot owner as
assigned.
- Keep conversation counts, pagination, unread memberships, advanced
filters, and automation assignee conditions aligned with the shared
ownership semantics.
- Keep human assignee equality and not-equality filters human-only, even
when a human and AgentBot have the same numeric ID.
- Exclude AgentBot-owned conversations from both legacy and V2 human
auto-assignment, and from unassigned-only Enterprise access.
- Preserve AgentBot ownership when Twilio or WhatsApp call flows reuse
or accept an assigned conversation.
- Emit ownership-change updates when only the AgentBot owner changes, so
connected clients refresh queue state.
## Validation
- AgentBot assignment changed ownership to the bot, moved the
conversation to pending, and removed it from the open queue.
- Assignee "is present" returned human- and AgentBot-owned
conversations; "is not present" returned only genuinely unassigned
conversations.
- Automation assignee presence conditions treated AgentBot ownership as
present and did not execute the absent-owner path.
- Live human-assignee equality and not-equality filters excluded
AgentBot-owned conversations, including numeric ID collisions.
- A 32-conversation pending queue loaded across pagination with matching
totals and no missing or duplicate rows.
- AgentBot ownership changes and human takeover updated filtered rows
immediately without a reload.
- Human takeover opened the conversation and restored the public reply
composer; subsequent unassignment kept the conversation open.
- An unassigned-only custom-role agent saw only genuinely unassigned
conversations and could not see AgentBot-owned conversations.
- AgentBot-owned conversations showed the handled-by-bot banner, Take
over action, and disabled public reply composer.
- New conversations in the connected inbox were assigned to the AgentBot
and excluded from human auto-assignment.
- Opening an AgentBot-owned conversation did not let the legacy
assignment callback or its locked recheck replace the bot.
- Moving an AgentBot-owned conversation to an auto-assigning team
preserved the bot and did not create a second human owner.
- Twilio conference pickup, Twilio outbound reuse, WhatsApp outbound
reuse, and inbound WhatsApp acceptance preserved existing AgentBot
owners.
- Focused ownership, filters, pagination, permissions, unread-count,
auto-assignment, frontend, and lint checks passed locally.
- GitHub Actions, Docker builds, CircleCI, security checks, and the
final Codex review are green on the final head.
Introduce a `Last Responding Agent` options to assign_agents action in
automations to cover the following use cases.
- Assign conversations to first responding agent : ( automation message
created at , if assignee is nil, assign last responding agent )
- Ensure conversations are not resolved with out an assignee : (
automation conversation resolved at : if assignee is nil, assign last
responding agent )
and potential other cases.
fixes: #1592
This updates macros and automations so agents can explicitly remove
assigned agents or teams, while keeping the existing `Assign -> None`
flow working for backward compatibility.
Fixes: #7551Closes: #7551
## Why
The original macro change exposed unassignment only through `Assign ->
None`, which made macros behave differently from automations and left
the explicit remove actions inconsistent across the product. This keeps
the lower-risk compatibility path and adds the explicit remove actions
requested in review.
## What this change does
- Adds `Remove Assigned Agent` and `Remove Assigned Team` as explicit
actions in macros.
- Adds the same explicit remove actions in automations.
- Keeps `Assign Agent -> None` and `Assign Team -> None` working for
existing behavior and stored payloads.
- Preserves backward compatibility for existing macro and automation
execution payloads.
- Downmerges the latest `develop` and resolves the conflicts while
keeping both the new remove actions and current `develop` behavior.
## Validation
- Verified both remove actions are available and selectable in the macro
editor.
- Verified both remove actions are available and selectable in the
automation builder.
- Applied a disposable macro with `Remove Assigned Agent` and `Remove
Assigned Team` on a real conversation and confirmed both fields were
cleared.
- Applied a disposable macro with `Assign Agent -> None` and `Assign
Team -> None` on a real conversation and confirmed both fields were
still cleared.
- Add support for using labels as an action event for automation
- Fix duplicated conversation_updated event dispatch for labels
Fixes https://github.com/chatwoot/chatwoot/issues/8539 and multiple
issues around duplication related to label change events.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Added conversation_status, assignee_id, team_id, and priority to the
message_created event to allow users to build automations based on
conversation details. Also introduced a new open_conversation action.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
The current way of writing specs for automation in one single file automation_listener isn't effective. Hence we are breaking down the specs for each class into separate spec files.
fixes: CW-1447
