1c28df49e5
The cached inbox template endpoint currently serves only native WhatsApp channels. This draft extends the same read-only endpoint to Twilio WhatsApp inboxes and adds last-sync metadata for both providers, so the template listing can use one stable contract without making provider requests. Non-WhatsApp inbox behavior remains unchanged. Related: https://linear.app/chatwoot/issue/PLA-193/add-whatsapp-template-listing-to-account-settings ### Things to know - This is stack 1 of 2 and contains only the API contract needed by the settings UI in #15312. - Template data remains cache-only; the endpoint does not call Meta or Twilio. - Native WhatsApp templates are filtered by `name`; Twilio Content Templates are filtered by `friendly_name`. ### How to test 1. Request the message templates endpoint for a native WhatsApp inbox and confirm it returns the cached templates plus `meta.last_updated_at`. 2. Request it for a Twilio WhatsApp inbox and confirm it returns cached Content Templates plus `meta.last_updated_at`. 3. Pass a template name and confirm only the matching provider template is returned. 4. Request it for a non-WhatsApp inbox and confirm the endpoint returns an unprocessable entity response. --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
116 lines
3.0 KiB
Ruby
116 lines
3.0 KiB
Ruby
class Twilio::TemplateSyncService
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pattr_initialize [:channel!]
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def call
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mark_templates_updated
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fetch_templates_from_twilio
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update_channel_templates
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rescue Twilio::REST::TwilioError => e
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Rails.logger.error("Twilio template sync failed: #{e.message}")
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false
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end
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private
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def fetch_templates_from_twilio
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@templates = client.content.v1.content_and_approvals.list(limit: 1000)
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end
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def update_channel_templates
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formatted_templates = @templates.map { |template| format_template(template) }
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channel.update!(content_templates: { templates: formatted_templates })
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end
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def format_template(template)
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{
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content_sid: template.sid,
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friendly_name: template.friendly_name,
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language: template.language,
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status: derive_status(template),
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template_type: derive_template_type(template),
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media_type: derive_media_type(template),
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variables: template.variables || {},
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category: derive_category(template),
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body: extract_body_content(template),
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types: template.types,
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created_at: template.date_created,
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updated_at: template.date_updated
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}
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end
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def mark_templates_updated
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channel.update!(content_templates_last_updated: Time.current)
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end
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def client
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@client ||= channel.send(:client)
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end
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def derive_status(template)
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template.approval_requests&.dig('whatsapp', 'status')&.downcase || 'unsubmitted'
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end
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def derive_template_type(template)
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template_types = template.types.keys
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if template_types.include?('twilio/media')
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'media'
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elsif template_types.include?('twilio/quick-reply')
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'quick_reply'
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elsif template_types.include?('twilio/call-to-action')
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'call_to_action'
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elsif template_types.include?('twilio/catalog')
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'catalog'
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else
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'text'
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end
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end
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def derive_media_type(template)
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return nil unless derive_template_type(template) == 'media'
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media_content = template.types['twilio/media']
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return nil unless media_content
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if media_content['image']
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'image'
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elsif media_content['video']
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'video'
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elsif media_content['document']
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'document'
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end
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end
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def derive_category(template)
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# Map template friendly names or other attributes to categories
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# For now, use utility as default
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case template.friendly_name
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when /marketing|promo|offer|sale/i
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'marketing'
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when /auth|otp|verify|code/i
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'authentication'
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else
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'utility'
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end
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end
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def extract_body_content(template)
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template_types = template.types
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if template_types['twilio/text']
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template_types['twilio/text']['body']
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elsif template_types['twilio/media']
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template_types['twilio/media']['body']
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elsif template_types['twilio/quick-reply']
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template_types['twilio/quick-reply']['body']
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elsif template_types['twilio/call-to-action']
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template_types['twilio/call-to-action']['body']
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elsif template_types['twilio/catalog']
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template_types['twilio/catalog']['body']
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else
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''
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end
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end
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end
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