## Linear Ticket
-
https://linear.app/chatwoot/issue/CW-6884/nudge-users-with-a-dashboard-banner-when-2fa-backup-codes-run-low
## Description
Shows a dashboard-wide banner when the signed-in user has 3 or fewer
unused backup codes left (amber), turning to an alert style at 0
remaining. Clicking "Generate codes" takes the user to the MFA settings
page so they can regenerate codes before they get locked out. Inspired
by Google's post-backup-code-use nudges.
## How to test
1. Sign in as a user with MFA enabled.
<img width="1512" height="824" alt="Screenshot 2026-08-05 at 4 52 15 PM"
src="https://github.com/user-attachments/assets/08138f3e-cc15-451e-bbcc-7772dc2a875c"
/>
<img width="1507" height="701" alt="Screenshot 2026-08-05 at 4 54 02 PM"
src="https://github.com/user-attachments/assets/580051fa-cbb5-47c1-81a3-258b7c5b5a03"
/>
2. In a Rails console, simulate a low state by marking most backup codes
as used:
```ruby
u = User.find_by(email: '<your user>')
codes = u.otp_backup_codes.dup
(0...8).each { |i| codes[i] = 'XXXXXXXX' }
u.otp_backup_codes = codes
u.save!
```
3. Reload any dashboard page — the amber banner should appear with a
"Generate codes" CTA.
4. Click the CTA — it should route to **Profile → Two-Factor
Authentication**, where you can regenerate codes.
5. Set the count to 0 (mark all 10 as `'XXXXXXXX'`) — banner should
switch to the red/alert style.
6. Regenerate codes — banner should disappear on the next dashboard page
load.
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
> Base is the [disable-with-backup-code PR
branch](https://github.com/chatwoot/chatwoot/pull/14102) so CTAs around
recovery are consistent; rebase onto `develop` once that merges.
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sony Mathew <sony@chatwoot.com>
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