Files
moreminimore-chat/app/services/tiktok/send_on_tiktok_service.rb
Muhsin Keloth b8108b71c1 fix(tiktok): Resolve media upload failures and gate attachments by conversation capability (#13643)
This PR fixes TikTok attachment send failures and adds a
capability-based guard so attachments are only enabled for conversations
that support media sending.

- Fixed TikTok media upload request formatting so TikTok accepts image
uploads reliably.
- Added TikTok capability check (IMAGE_SEND) during conversation
creation.
- Stored capability in
conversation.additional_attributes.tiktok_capabilities.
- Updated reply composer UI to disable/hide attachment upload for TikTok
conversations where image_send is false.

Fixes
https://linear.app/chatwoot/issue/CW-6532/enable-attachments-based-on-the-conversation-capability
and
https://linear.app/chatwoot/issue/CW-6996/unable-to-send-image-attachments-to-tiktok-customer-400-parsing-error

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
2026-05-06 11:21:15 +04:00

65 lines
2.2 KiB
Ruby

class Tiktok::SendOnTiktokService < Base::SendOnChannelService
SUPPORTED_IMAGE_CONTENT_TYPES = %w[image/jpeg image/png].freeze
MAX_IMAGE_SIZE = 3.megabytes
private
def channel_class
Channel::Tiktok
end
def perform_reply
validate_message_support!
message_id = send_message
message.update!(source_id: message_id)
Messages::StatusUpdateService.new(message, 'delivered').perform
rescue StandardError => e
Rails.logger.error "Failed to send Tiktok message: #{e.message}"
Messages::StatusUpdateService.new(message, 'failed', e.message).perform
end
def validate_message_support!
return unless message.attachments.any?
raise 'Sending attachments with text is not supported on TikTok.' if message.outgoing_content.present?
raise 'Sending multiple attachments in a single TikTok message is not supported.' unless message.attachments.one?
validate_attachment_support!(message.attachments.first)
end
def validate_attachment_support!(attachment)
raise 'Sending image attachments is not supported for this TikTok conversation.' unless image_send_capable?
raise 'Only image attachments are supported on TikTok.' unless attachment.image?
raise 'TikTok supports only JPG and PNG images.' unless SUPPORTED_IMAGE_CONTENT_TYPES.include?(attachment.file.content_type)
raise 'TikTok image attachments must be smaller than 3 MB.' if attachment.file.byte_size > MAX_IMAGE_SIZE
end
def image_send_capable?
message.conversation.additional_attributes.dig('tiktok_capabilities', 'image_send') != false
end
def send_message
tt_conversation_id = message.conversation[:additional_attributes]['conversation_id']
tt_referenced_message_id = message.content_attributes['in_reply_to_external_id']
if message.attachments.any?
tiktok_client.send_media_message(tt_conversation_id, message.attachments.first)
else
tiktok_client.send_text_message(tt_conversation_id, message.outgoing_content, referenced_message_id: tt_referenced_message_id)
end
end
def tiktok_client
@tiktok_client ||= Tiktok::Client.new(business_id: channel.business_id, access_token: channel.validated_access_token)
end
def inbox
@inbox ||= message.inbox
end
def channel
@channel ||= inbox.channel
end
end