Moreminimore 2495239187 feat(chatbot): OSS self-contained guardrail + knowledge-base chatbot ...

Built-in AI chatbot (no EE, uses Llm::Resolver) that answers in-scope chats
from a knowledge base and hands off to a human when needed. Selected per
inbox via an Integrations::Hook with app_id 'chatbot'.

- Integrations::Chatbot::ProcessorService (mirrors Dialogflow/Captain)
  wired via HookListener + HookJob + apps.yml(chatbot, inbox)
- Chatbot::DecisionService: 1-call default ({in_scope/refuse/handoff}),
  2-call option; thread-safe prompt threading
- Chatbot::KnowledgeRetriever: keyword top-k over KB (+ embedding reserved)
- KnowledgeBaseFaq + import service (md per-heading + front-matter tags)
- Chatbot::ConfigService + admin chatbot_config endpoint
- refs off-topic (e.g. fortune-telling); handoff = bot_handoff! (pending->open)

2026-08-25 16:09:47 +07:00

28 KiB

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