Sony Mathew 91d8a4e2a3 feat: Route reply box LLM tasks (2/6) (#14840) ...

# Pull Request Template

## Description

Routes OSS reply-box and small Captain tasks through feature-specific
LLM model resolution. Rewrite, reply suggestion, summary, follow-up, and
CSAT utility analysis now resolve through the `editor` feature; label
suggestion resolves through `label_suggestion`. Existing credentials,
account OpenAI hook behavior, and instrumentation event names remain
unchanged.

Linear: https://linear.app/chatwoot/issue/CW-7425/test-new-models
Depends on #14839

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update

## How Has This Been Tested?

- `bundle exec rspec spec/lib/captain/base_task_service_spec.rb
spec/lib/captain/rewrite_service_spec.rb
spec/lib/captain/reply_suggestion_service_spec.rb
spec/lib/captain/summary_service_spec.rb
spec/lib/captain/label_suggestion_service_spec.rb
spec/lib/captain/csat_utility_analysis_service_spec.rb
spec/lib/captain/follow_up_service_spec.rb` passed with 81 examples, 0
failures.
- `bundle exec rubocop lib/captain/base_task_service.rb
lib/captain/rewrite_service.rb lib/captain/reply_suggestion_service.rb
lib/captain/summary_service.rb lib/captain/label_suggestion_service.rb
lib/captain/csat_utility_analysis_service.rb
lib/captain/follow_up_service.rb
enterprise/lib/enterprise/captain/reply_suggestion_service.rb
spec/lib/captain/base_task_service_spec.rb
spec/lib/captain/rewrite_service_spec.rb
spec/lib/captain/reply_suggestion_service_spec.rb
spec/lib/captain/summary_service_spec.rb
spec/lib/captain/label_suggestion_service_spec.rb
spec/lib/captain/csat_utility_analysis_service_spec.rb
spec/lib/captain/follow_up_service_spec.rb` passed with no offenses.
- `git diff --check` passed.

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

2026-06-25 17:01:05 +05:30

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