7ed7bdcef4
# Pull Request Template ## Description This PR fixes the mention picker staying open when switching between Reply and Private Note, or when switching conversations while a picker is open. The picker could keep a stale range from the previous editor state, and selecting an agent from it would crash the editor with `RangeError: Position N out of range`. The pickers now close whenever the editor content is rebuilt, and the stored suggestion range is cleared before creating the new editor state. This is a pre-existing issue and not a regression from the picker PR. For the mention picker to open, `@` needs to be at the start of a line or preceded by whitespace, so the repro uses `hello @` instead of `abc@`. #### What changed Rebuilding the editor state creates new plugin instances, so the old suggestion plugin is removed without calling `onExit`. This leaves the picker's stored range pointing to a document that no longer exists. `reloadState` now clears the stored suggestion range and closes all open pickers before rebuilding the editor state. This is a pre-existing issue and not a regression from the picker PR. Fixes https://linear.app/chatwoot/issue/CW-7919/mention-picker-opens-on-an-empty-private-note-and-crashes-when-an ## Type of change - [x] Breaking change (fix or feature that would cause existing functionality not to work as expected) ## How Has This Been Tested? ### Steps to reproduce 1. Open a conversation and stay in Reply mode. 2. Type `hello @` to open the mention picker. 3. Switch to Private Note. 4. Click any agent from the still-open picker. 5. The editor crashes with `RangeError: Position N out of range`. 6. The same issue can be reproduced by switching to another conversation while a picker is open. ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
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Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
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