875ea6e88f
MFA-authenticated users now remain signed in across browser restarts, matching the session lifetime of password-authenticated users. ## Closes - [CW-7898](https://linear.app/chatwoot/issue/CW-7898/mfa-users-are-logged-out-when-the-browser-session-ends) ## How to reproduce 1. Enable MFA for a user. 2. Sign in and complete OTP or backup-code verification. 3. End the browser session, then reopen the browser and return to Chatwoot. 4. Before this change, the user is sent back to the login page. ## Root cause and evidence Before this change, successful MFA verification wrote `cw_d_session_info` directly through `document.cookie` without an `Expires` or `Max-Age` attribute. This makes it a session cookie: - [MFA cookie creation on the base commit](a4eae9710a/app/javascript/dashboard/components/auth/MfaVerification.vue (L70-L87)) - [MDN session-cookie behavior](https://developer.mozilla.org/en-US/docs/Web/HTTP/Reference/Headers/Set-Cookie) - [Chromium cookie persistence documentation](https://chromium.googlesource.com/chromium/src/+/master/net/cookies/README.md) Password login already uses `setAuthCredentials`, which derives a persistent cookie expiry from the authentication response: - [Existing credential helper](a4eae9710a/app/javascript/dashboard/store/utils/api.js (L28-L36)) - [Configured two-month token lifetime](a4eae9710a/config/initializers/devise_token_auth.rb (L8-L10)) This change routes successful MFA verification through the same credential helper and existing verified event. The regression test asserts that MFA credentials use this shared persistence path. Session-cookie restoration is browser and profile dependent. Chromium may persist session cookies when restoring a previous browsing session, so the problem can be masked on some restarts. This PR does not rely on a desktop-versus-mobile distinction. ## How to verify 1. On `develop`, complete an MFA login. 2. Inspect `cw_d_session_info` in browser developer tools. Its expiry is shown as `Session`. 3. Repeat on this branch. 4. Confirm that `cw_d_session_info` has a concrete expiry derived from the authentication response instead of `Session`.
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
- Shopify Integration to view and manage customer orders right within Chatwoot.
- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
Translation process
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Deployment
Heroku one-click deploy
Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
DigitalOcean 1-Click Kubernetes deployment
Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
Security
Looking to report a vulnerability? Please refer our SECURITY.md file.
Community
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Contributors
Thanks goes to all these wonderful people:
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