94d7ccf5e9
Custom Roles is a premium feature, but the account's `custom_roles` flag
was never checked by the API. An account on a plan without Custom Roles
— or one whose plan was downgraded and had the flag revoked — could
still list, create, edit and delete custom roles, and could still attach
a `custom_role_id` to an agent through the agents API. Both paths now
require the feature.
## How to reproduce
1. Disable the `custom_roles` feature for an account (Super Admin →
Account → Features, or a plan downgrade).
2. `GET /api/v1/accounts/{id}/custom_roles` — returns 200 with the
account's roles instead of denying.
3. `PATCH /api/v1/accounts/{id}/agents/{agent_id}` with `custom_role_id`
— the role is assigned.
## What changed
- `Api::V1::Accounts::CustomRolesController` gains a
`ensure_custom_roles_feature_enabled` guard, matching the shape already
used by the SLA policies controller.
-
`Enterprise::Api::V1::Accounts::AgentsController#associate_agent_with_custom_role`
ignores `custom_role_id` when the feature is off, rather than writing
it.
Existing custom role assignments are deliberately left untouched — they
are evaluated at request time by `Enterprise::AccountUser#permissions`
and the conversation policy, where custom roles mostly *narrow* an
agent's scope. Dropping them on revocation would widen conversation
visibility for restricted agents, which is a separate product decision.
---------
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
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