bdbbaa38de
Captain V2 assistants can now persist a configurable inactivity timer and choose whether inactivity resolution sends the saved closing message or resolves silently. This PR contains only the API, persistence, runtime behavior, and backend specs. ## Closes [AI-163](https://linear.app/chatwoot/issue/AI-163) ## Depends on Stack 2 of 5. Based on the assistant-policy foundation in #15299. The frontend follows in #15308. ## What changed - Added per-assistant inactivity duration and resolution-message settings with safe defaults. - Restricted the Part 2 settings API to Captain V2 while keeping the Part 1 policy mode available without V2. - Updated inactivity handling to use the assistant timer and skip the public resolution message when disabled. - Serialized the effective timer and message settings for the frontend. - Added model, request, and job coverage, including the explicit Captain V2 boundary. ## How to test 1. Enable Captain V2 and update `auto_resolve_after` and `send_inactivity_resolution_message` through the assistant API. 2. Run the inactivity job and confirm it uses the assistant timer. 3. Disable the resolution message and confirm the conversation resolves silently. 4. Disable Captain V2 and confirm timer/message updates are ignored while `auto_resolve_mode` remains updateable. --------- Co-authored-by: Sony Mathew <sony@chatwoot.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
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