cce94aa936
# Pull Request Template
## Description
This PR reworks the canned response picker to make it easier to search,
browse, and preview canned responses before inserting them. Typing `/`
now opens a larger picker with its own search field and a preview pane.
Previously, only a few responses were visible at a time, there was no
way to preview the full content, and searching relied on typing into the
composer, which stopped working for multi-word queries.
Search is now handled entirely inside the picker, so the composer stays
untouched while searching. Results match both the canned response
shortcut and its content, and each result shows a snippet centered
around the matched text instead of always displaying the beginning of
the response. The preview renders the response exactly as it will be
inserted, with variables resolved against the current conversation and
formatting unsupported by the channel already stripped.
The picker is positioned relative to the current typing line and
teleported to `body`, so it is no longer clipped by the composer. It
behaves consistently across the reply editor, the New Conversation
composer, and narrower editors such as Contact Notes, where the preview
moves below the list instead of disappearing.
This also fixes a pre-existing bug where variables without a value were
removed from the inserted text instead of being left for the backend to
resolve. In the New Conversation composer, where no variables are
available, all `{{ }}` placeholders were previously being silently
removed.
Fixes
https://linear.app/chatwoot/issue/CW-7854/inconvenient-canned-response-picker-and-lack-of-personal-canned
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Screenshots
<img width="1135" height="576" alt="image"
src="https://github.com/user-attachments/assets/b5f27b94-eeb5-4ac6-b6d9-da7dfd8c2306"
/>
<img width="393" height="490" alt="image"
src="https://github.com/user-attachments/assets/779f88b1-4958-41f5-9f51-c2eb8db7e53c"
/>
### Steps
1. Open a conversation and type `/` in the reply editor.
2. Search using a multi-word phrase that appears within a canned
response. Verify the matching response appears with a snippet centered
around the matched text.
3. Navigate the results with the arrow keys or Tab and verify the
preview updates.
4. Press Enter or click a response to insert it, and press Escape to
close the picker.
5. Repeat in a narrow editor such as Contact Notes and verify the
preview pane moves below the list.
6. In the New Conversation composer, insert a canned response containing
variables and verify the `{{ }}` placeholders are kept rather than
removed.
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
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- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
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- Live View of ongoing conversations for real-time monitoring.
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Detailed documentation is available at chatwoot.com/help-center.
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If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
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