d644c207f0
Adds scheduled WhatsApp Cloud API phone-number health synchronization and expands the Account Health page with phone, capacity, business-account, webhook, coexistence, and recovery details. Authorization failures now guide administrators to the appropriate Configuration flow without exposing technical Meta error codes. Fixes [CW-7621](https://linear.app/chatwoot/issue/CW-7621/store-whatsapp-phone-number-health-status) **Preview** <img width="2594" height="1676" alt="CleanShot 2026-07-22 at 10 55 01@2x" src="https://github.com/user-attachments/assets/de606cb4-5682-4178-87e9-c18752d299b5" /> <img width="2576" height="1506" alt="CleanShot 2026-07-22 at 10 55 08@2x" src="https://github.com/user-attachments/assets/4eb1810f-be12-4fbc-bcb0-9e2906785c48" /> <img width="1748" height="1150" alt="CleanShot 2026-07-22 at 11 10 05@2x" src="https://github.com/user-attachments/assets/64f5be5a-c127-4372-889f-d392947c13b8" /> ### How to test 1. Open **Settings → Inboxes → a WhatsApp Cloud API inbox → Account Health**. 2. Confirm the page shows separate Phone number, Health and capacity, Business account, and Webhook configuration sections. 3. Confirm the configured webhook URL can be copied and the expected URL appears only when it differs. 4. For a coexistence number, confirm **Coexistence · Active** appears; confirm it is hidden for standard Cloud API numbers. 5. With an invalid Embedded Signup token, confirm the page asks to refresh the WhatsApp connection and **Go to Configuration** opens the Configuration tab. 6. With an invalid manually configured token, confirm the page asks the administrator to verify or replace the access token. 7. Confirm authorization states do not display Meta error codes or the manual-migration recommendation. ### What changed - Persists the latest successful phone health snapshot, check time, and most recent error while retaining the last successful data after a failed refresh. - Refreshes stale active Cloud API channels every six hours through low-priority jobs. - Fetches phone, WABA, business portfolio, webhook, and coexistence details. - Uses Meta's current `whatsapp_business_manager_messaging_limit` field while preserving the existing UI response key. - Classifies authorization failures for setup-specific recovery guidance and logs new risky quality/status transitions. - Adds focused service, scheduler, job, trigger, and API coverage. Internal alerts, throttling, automatic inbox disablement, and customer notifications remain outside this PR and are tracked separately in CW-7622. --------- Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
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Detailed documentation is available at chatwoot.com/help-center.
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