moreminimore-marketing/.github/SUPPORT.md

# Support

## 🆘 Getting Help

We're here to help you get the most out of ALwrity! Here are the best ways to get support:

### 📚 Documentation
- **[Main Documentation](https://github.com/AJaySi/ALwrity/wiki)** - Comprehensive guides and tutorials
- **[API Documentation](https://github.com/AJaySi/ALwrity/wiki/API-Documentation)** - Complete API reference
- **[Setup Guide](https://github.com/AJaySi/ALwrity/wiki/Setup-Guide)** - Installation and configuration
- **[User Guide](https://github.com/AJaySi/ALwrity/wiki/User-Guide)** - How to use ALwrity features
- **[GSC Integration Guide](GSC_INTEGRATION_README.md)** - Google Search Console setup
- **[Alpha Subscription Guide](backend/ALPHA_SUBSCRIPTION_IMPLEMENTATION_PLAN.md)** - Subscription system

### 💬 Community Support
- **[GitHub Discussions](https://github.com/AJaySi/ALwrity/discussions)** - Ask questions and share ideas
- **[GitHub Issues](https://github.com/AJaySi/ALwrity/issues)** - Report bugs and request features
- **[Discord Community](https://discord.gg/alwrity)** - Real-time chat and support (coming soon)

### 🐛 Bug Reports
If you encounter a bug:
1. Check existing [issues](https://github.com/AJaySi/ALwrity/issues) first
2. Use our [bug report template](https://github.com/AJaySi/ALwrity/issues/new?template=bug_report.md)
3. Include detailed steps to reproduce the issue
4. Provide error logs and screenshots when possible

### ✨ Feature Requests
Have an idea for a new feature?
1. Check existing [feature requests](https://github.com/AJaySi/ALwrity/issues?q=is%3Aissue+is%3Aopen+label%3Aenhancement)
2. Use our [feature request template](https://github.com/AJaySi/ALwrity/issues/new?template=feature_request.md)
3. Provide detailed use cases and mockups if possible

## 🚀 Quick Start

### Installation
```bash
# Clone the repository
git clone https://github.com/AJaySi/ALwrity.git
cd ALwrity

# Backend setup
cd backend
pip install -r requirements.txt
python start_alwrity_backend.py

# Frontend setup (in a new terminal)
cd frontend
npm install
npm start
```

### Common Issues

#### Backend Won't Start
- Check Python version (3.10+ required)
- Verify all dependencies are installed: `pip install -r requirements.txt`
- Check if port 8000 is available
- Review error logs in the terminal

#### Frontend Build Errors
- Check Node.js version (18+ required)
- Clear node_modules and reinstall: `rm -rf node_modules && npm install`
- Check for TypeScript errors: `npm run type-check`

#### API Connection Issues
- Verify backend is running on http://localhost:8000
- Check CORS settings in backend configuration
- Ensure API keys are properly configured

## 🔧 Troubleshooting

### Performance Issues
- **System Resources**: Check CPU, RAM usage during content generation
- **Database**: Review query performance, check for slow queries
- **API Rate Limits**: Monitor AI service rate limits (Gemini, OpenAI, etc.)
- **Browser**: Clear cache, cookies, and local storage
- **Network**: Check internet connectivity and API endpoint accessibility

### Authentication Problems
- **API Keys**: Verify all AI service API keys are correct and active
- **Environment Variables**: Check `.env` files are properly configured
- **Token Expiration**: Refresh authentication tokens if expired
- **Browser Storage**: Clear browser storage and try again
- **CORS Issues**: Check backend CORS configuration

### Content Generation Issues
- **AI Service Keys**: Verify Gemini, OpenAI, Anthropic API keys
- **Rate Limits**: Check if you've exceeded API rate limits
- **Content Quality**: Review prompt engineering and content validation
- **Error Logs**: Check backend logs for detailed error messages
- **API Credits**: Ensure sufficient credits for AI services

### ALwrity-Specific Issues
- **Onboarding**: Check if all required steps are completed
- **SEO Analysis**: Verify Google Search Console integration
- **Subscription Limits**: Check if you've exceeded usage limits
- **Database**: Ensure database is properly initialized
- **File Permissions**: Check file permissions for uploads and cache

## 📞 Contact Information

### Primary Support
- **GitHub Issues**: [Create an issue](https://github.com/AJaySi/ALwrity/issues/new)
- **GitHub Discussions**: [Join the discussion](https://github.com/AJaySi/ALwrity/discussions)
- **Email**: [support@alwrity.com](mailto:support@alwrity.com)

### Development Team
- **Lead Developer**: [@AJaySi](https://github.com/AJaySi)
- **Contributors**: [@uniqueumesh](https://github.com/uniqueumesh), [@DikshaDisciplines](https://github.com/DikshaDisciplines)

## 🕒 Response Times

- **Critical Issues**: 24 hours
- **Bug Reports**: 2-3 business days
- **Feature Requests**: 1 week
- **General Questions**: 3-5 business days

## 📖 Additional Resources

### Learning Materials
- **[Video Tutorials](https://youtube.com/alwrity)** - Step-by-step video guides
- **[Blog Posts](https://blog.alwrity.com)** - Tips, tricks, and best practices
- **[Case Studies](https://github.com/AJaySi/ALwrity/wiki/Case-Studies)** - Real-world usage examples

### Community
- **[Contributing Guide](CONTRIBUTING.md)** - How to contribute to ALwrity
- **[Code of Conduct](CODE_OF_CONDUCT.md)** - Community guidelines
- **[Roadmap](https://github.com/AJaySi/ALwrity/wiki/Roadmap)** - Upcoming features and improvements

## 🎯 Pro Tips

1. **Join our community** - Get help faster and share your experiences
2. **Search before asking** - Many questions have already been answered
3. **Provide context** - Include relevant details when asking for help
4. **Be patient** - We're a small team working hard to help everyone
5. **Contribute back** - Help others by sharing your solutions

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**We're here to help you succeed with ALwrity!** 🚀